Privacy policy

In this privacy statement you can read what personal data may be processed if you visit MissMona or if you are a member of MissMona. MissMona (hereinafter 'we' or 'us') will respect your privacy and protect your personal data.

We are the data controller with regard to the processing of your personal data that will be processed by visiting the website MissMona or with regard to your membership. Our contact details are: ProblemMaster B.V., Kerkenbos 1097H, 6546BB Nijmegen, The Netherlands, support@missmona.com

We process the following personal data:

• (account) email address
• user name and password
• payment method
• kind of membership
• consents you have given
• IP address
• other information you provide directly to us

We processes your personal data for several purposes, such as:

• account and membership management
• communication with you, including answering questions and handling complaints
• invoicing or collecting the membership fee
• improvement of our online and other services
• PR, marketing and direct marketing, including sending information of news, specials or our products and services
• system security
• cross selling or business opportunities
• audits by an accountant
• to comply with laws and regulations and court orders or conducting legal proceedings

The processing of your personal data is based on the agreement you enter into with us as soon as you join MissMona. We can also process your personal data because of our legitimate interests. Legitimate interests means the interests of us in conducting and managing our business to enable us to give you the best service and the best experience. We also have a legitimate interest to improve and promote our services, for business opportunities and to secure our systems. In case the processing of your personal data is based on consent, you may withdraw your consent any time by using our contact form.

Regarding the before mentioned purposes We may provide your personal data to third parties. We use the services of third parties for online communication, such as the website hosting and content delivery networks. In case of business opportunities we may share your personal data with a buyer of our assets. We may also be required by law to pass on your personal data to third parties. An accountant may gain access to your personal data when performing an audit. Law enforcment agencies may request us to provide information, for instance regarding fraud, security or an investigation.

We use 'cookies' on this site. A cookie is a piece of data stored on your device. We use cookies to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

We have taken various measures to protect the security and confidentiality of your personal data.

You have specific rights under European privacy regulations, which are described below.

Right to access and rectification of your personal data: you have the right to request access to your personal data at any time. If your personal data is inaccurate or incomplete you may request us to rectify or supplement your data.

Erasure or restriction: you may file a request to have your personal data erased ('right to be forgotten') or to restrict the processing of your personal data if you believe that we are unlawfully processing your personal data.

Objection: you may object to the processing of your personal data on the grounds of special personal circumstances. You may also object where your personal data is processed for direct marketing purposes by us.

Data portability: you may request the digital transmission of your personal data if your personal data was provided on the basis of your consent or an agreement with us.

If you wish to exercise your rights or if you have any questions regarding this privacy statement or the processing of your personal data by us, please use our contact form.

We do not retain your personal data any longer than is necessary for the aforesaid data processing purposes. We can be required to retain certain personal data for a longer period, in order to comply with statutory obligations to retain records, e.g. under tax legislation.

If you have a complaint about the processing of your personal data by us, please contact us via the contact form. If that does not have the desired effect, you have the right to file a complaint with your privacy authority.

Our privacy statement may change. All updates will be posted on MissMona.